Hi Tony,
I have problems with my vista laptop, ive always had the same problem!!! if I do a windows update then it doesn’t restart afterwards.
I got round this by not doing updates but recently i did it by accident and now it wont restart, a couple of months ago when i did it then a guy took it back 24hrs and it solved the problem however im having trouble doing it this time.
Do you have any suggestions/instructions for me?
PS, I’m a DJ and I need this lappy tomorrow night
I wrote back to Charlie asking some follow-up questions (like, I need to know how far into the startup process his computer gets), and he says it’s getting to the logon prompt and then restarting.
We know that installing a Windows Update shouldn’t stop your computer from booting… So there’s probably something corrupt with his system. I’d try this (and stop once Windows starts correctly):
1. Attempt to activate Last Known Good. As your computer restarts (before the Windows logo appears) press F8 repeatedly. On the Advanced Boot Options screen, use the arrow keys to select Last Known Good Configuration, and then press ENTER. If this doesn’t work, try restarting your computer and trying again.
4. Restore from backup–if you have a recent backup.
5. If you don’t have a backup, re-install Windows over your current installation without formatting your hard disk. You’ll need to re-install your applications, which is a pain, but at least you won’t lose your documents!
If steps 1-4 fix it, do this: run your anti-malware (also known as anti-spyware or anti-virus) software and do a thorough scan of your computer. If you don’t have any good anti-malware, install some! There’s a good chance malicious software has messed up your computer, and that’s what’s preventing you from installing updates.
Hope that helps–let me know!