Comments on: HP OfficeJet 7410 All-in-One: Not Ready for Vista

By: Jigsaw

Jigsaw — Tue, 18 Aug 2009 05:52:03 +0000

(Jigsaw puts on his Team Leader Hat)

OK People, we have a series of problems that need to be resolved. So lets stop bitching and start earning the outrageous salary I am paying you.

We have a number of different problems with our HP product, in this case a 7410 all-in-one. However there are other brands that have similar failures (I think).

But not everyone has the same problem

Mine will scan, Ijust have to fiure out the scanned document went to.

Other Dont scan at all.

Is it the driver?
The version?
The OS?
A little of each?

Ok troops, tomorrow is Christmas, if you want your usual holiday half-day off you better get crackiing and come up with a soluition. Or solutions.

Jigsaw

By: Jigsaw

Jigsaw — Tue, 18 Aug 2009 05:34:03 +0000

See my presious message.
Forgot to add that the techs recommend that I download version 10.0.0 driver which I did. Different window and configurations but still no MS Word in the “Send to” window.

Jigsaw

Jigsaw1695@aol.com

By: Jigsaw

Jigsaw — Tue, 18 Aug 2009 05:31:54 +0000

I am using an HP Office Jet 7410. I want to scan documents to MS Word 2007. In the “Scan To” window there is no “MS Word. There fore no editing.

Has anyone else had this problem? If so, did you clear it up?
I got to admit that HP techs have been working with me for the past three days. I cant complain about them and their efforts. It is the results that I am have trouble with.

Thanks in Advance
All help will be greatly appreciated
Jigsaw

Jigsaw1695@aol.com

By: Dan Leet

Dan Leet — Tue, 10 Feb 2009 23:49:02 +0000

The hinges on my HP 3310 broke and I need another pair. Please send information on how to purches them.
Dan Leet
1415 Richards Ave.
Williamsport PA 17701-2876
dleet1@comcast.net

By: Frank

Frank — Fri, 25 Apr 2008 03:25:49 +0000

HP Scanner Now Scanning!
A Cannon tech helped me resolve my HP scanning isssue. I had to do a little substituting with HP for Cannon though. Here’s what he said:

The issue that you are experiencing could be caused by other TWAIN devices that have been installed previously on the computer. Removing these devices from the Windows Twain32 folder may resolve this. To do this, please follow these steps:

1. Click on Start and then Run.
2. Type TWAIN_32 and click OK.
3. When the TWAIN_32 folder appears, take note of what is in the folder. We are going to move anything that is not needed for the Canon unit to operate. Files that are going to stay are wiatwain.ds and any Canon-related folders. Canon folders could be named MPxxx or CNQxxx.
Leave those files/folders in this window. If there are any others, right click them and left click on CUT.
4. Close the window. On the Desktop, right click and left click on PASTE. The folder should now be on the Desktop.
5. Click Start and then Run and click OK.
6. In the TWAIN_32 window, repeat the above process until all that is left in the TWAIN_32 folder is wiatwain.ds and the Canon folder, for example MPxxx.
Once that is complete, restart the computer.
When the computer restarts, attempt to scan again.
Does the issue persist?
Please note that doing this will make any other imaging devices temporarily unavailable. To make them operational again, move the files from the Desktop back to the TWAIN_32 folder.
We hope this information is helpful to you. Please let us know if we can be of any further assistance with your PIXMA MP470.

I sent Microsoft a letter with this solution.

Thank you for your reply & looking into my issue. Funny, HP never asked me what the Canon tech did to resolve an issue that I see many people in forums state is keeping them from scanning on their HP units. HP spent weeks replying with things to try & I thought they would at least want to know what I did to be able to help others.
I wanted to let you know @ Microsoft so that if it comes up from someone that asks for Microsoftâ€™s help, you may be able to assist them. I didnâ€™t follow it exactly (copying to desk top or restarting PC â€“ didnâ€™t have to), I just moved the files to a temp folder. My scanner is now scanning documents & pictures. Iâ€™ll copy & paste his procedure: (above).
His Reply:
Dear Frank,

Thank you for your response and the additional feedback on the resolution of this issue. I have added this to our internal Knowledge Base and will use this information for any users who encounter something similar. I hope you will feel comforted knowing that numerous users will be able to benefit from your findings after I log them to our Knowledge Base. On behalf of them, I want to thank you for your perseverance and efforts.

Our primary goal at Microsoft is that our customers are very satisfied with the support they receive. Please continue to keep us informed as to how we are doing on any future support needs you may have.
Again, thank you for using Microsoft products. Have a nice day.
Best Regards,
Gordon

Let me know if this info helps anyone else.
Frank / fjtornatore@yahoo.com

By: 9

Fri, 18 Apr 2008 03:19:26 +0000

YAY I AM SO SO SO SO THANKFUL for whoever first said to stop TABLET SUPPORT! My sister installed her wacom tablet & after that it has not been working and driving me crazy! I need to scan for my job and am so happy it works now,. I don’t think it’s an HP problem or an XP/VISTA problem since it didnt work on both xp and vista for me but now that I stopped the service it works so that’s all I care about and I hope all of you find the solution if the tablet doesn’t work. I know your pain, i’ve spent days trying to figure it out!

By: dtransl8tor

dtransl8tor — Thu, 17 Apr 2008 01:05:32 +0000

I was told that these AIO will work fine with XP. I wonder if we can ge HP to reload Windows XP in our machines. Can antbody show me how to pull my XP out of my desktop and load it on my laptops? I’m so sick with Vista.

By: dtransl8tor

dtransl8tor — Thu, 17 Apr 2008 00:57:21 +0000

I have 2 HP laptops, both run on Vista home premium; oddly enough, one will perform all the functions of an old 6210 All-in-One but the other just refuses to scan, but does eveything else. I got both of machines on same evreything!
What happened? Can somebody tell me how to run hpqscnvw.exe alone, please. Thanks

By: Nikki K

Nikki K — Wed, 09 Apr 2008 21:58:52 +0000

I too just got an HP Pro 7780 today as a replacement machine for my 7410 that was under warranty. What a nightmare. It took me 6 months to get the 7410 to work with Vista and now this replacement 7780 is the worst ever. I have had this HP all-in-one (wireless networked) for over 5 years (I’m on the 3rd one now)and NEVER had problems until I bought a desktop with VISTA last May 2007. I agree with everyone the worst thing is HP’s refusal to acknowledege the fact that there is a HUGE problem!

By: Frustrated Customer

Frustrated Customer — Sun, 06 Apr 2008 06:10:20 +0000

I just bought an HP C7280. I have set up 2 wireless laptops with it. One with Windows XP and the other with Vista Premium. I am able to print from both laptops just fine. It’s the scanning and faxing through Solution Center that is the problem. The Software (including Solution Center – aka SC) works ok (but slowly) with XP. On the Vista laptop however, it’s a nightmare. Software installed 100% after hours of re-installing it. However, the scan picture and scan to document buttons in SC do not work. Sometimes the pc just sits there after clicking them. At other times, I get an error that says that The HP scanning application is currently in use of unavailable. On XP the Solution Center also has a button for Transfer Images and another for “Send a Fax”. On the Vista pc, those 2 buttons are gone. Probably because HP knows they don’t work anyway. (Neither do the buttons they left there). After reading this forum and many others and after spending many hours trying to solve these problems, I will probably take the printer back to the store. I am still within my 30 days from purchase. It will be back to looking for a working all-in-one that works with Vista and is wireless. Any ideas?

By: Arun Poojary

Arun Poojary — Mon, 31 Mar 2008 10:56:08 +0000

hp Deskjet 5600 error hpqscnvw.exe has stopped
Please let us know what is the solution to resolve this problem.

By: Frustrated

Frustrated — Sat, 22 Mar 2008 23:47:35 +0000

I am so frustrated with my HP printer all in one. I have a 7780. Before, sometimes I could scan then all of a sudden it would tell me that the printer was disconnected even though I had just scanned something. I would have to turn the printer off, restart it and let it go through its start up procedure then maybe it would scan again. I got tired of this so I went in and tried to download new drivers hoping it would fix it. My result: Now the HP Solution Center software doesn’t even recognize there is a printer attached to my computer even though there are two of them attached (I also have a smaller all in one 1315). I spent 3 “chat” sessions with three different techs with no success. I have installed, uninstalled, scrubbed, cleaned the registry and still have the same problem. I have decided that I am tired of this. When I purchased the 7780 last fall I was told it would work with VISTA what a crock of lies!! Why are these printers on the market today anyway? You cannot buy a new computer even an HP that does not have VISTA on it…they need to quit selling these until they can pull their head out of wherever it is and fix the problems!!!

By: laura

laura — Tue, 18 Mar 2008 21:04:42 +0000

can anyone help me upgrade my hp officejet 6100 to vista? Where do I go, who can i call for tech. supp.? just got a new dell and it has vista rather than xp

By: Vaughn

Vaughn — Tue, 18 Mar 2008 05:07:42 +0000

I have an HP 5610 for about a year. Added an HP 4260 and now I get a totally BS window telling me the printers are ready. I have to click to close the windows. HP decided that they need to have their own BS popups installed. Purpose…? To Annoy, frustrate and P…off their customers. Don’t buy HP. I’ll never get another even if I have to pay double the price. Pure crap in my opinion.

By: Dave

Dave — Thu, 13 Mar 2008 02:20:23 +0000

Thank Goodness I’ve stumbled upon this forum to help maintain my sanity that it’s HP and not me! After wasting countless hours with their online tech support, I’m still unable to scan under Vista with my 7410. It worked quite well under XP and I recently made the mistake of thinking Vista has been out long enough to upgrade to it. ‘Everything’ else on my computer went along nicely for the ride to Vista but HP has really screwed up on this one. As one reviewer wrote; ‘instead of seeking out HP products, I’ll start looking to avoid them’.

I’ve had this 7410 for awhile now and it took a great deal of time to get it to steady state under XP but once there it worked well for my needs. Now I don’t see an end in site. The support I’ve received has been laughable and excruciatingly frustrating all at the same time. I’ve been ‘escalated’ to ‘level 2′ support which today suggested the same fix I was given a week ago.

I don’t see an end to this nightmare in sight……

By: Priscilla

Priscilla — Tue, 11 Mar 2008 21:46:14 +0000

Had an HP 6210 that worked fine then wouldn’t scan anymore. Tried to uninstall and reinstall software and WIndows would no longer recognize the software. Purchased an HP L7650, thinking that there was something wrong with the HP 6210, only to find I have just purchased this $300 unit that won’t scan, either. I don’t know why the 6210 suddendly stopped scanning. Taking the L7650 back. Don’t need two scanners that will only print. Very disappointed, to say nothing of the bad timing when working with time-sensitive documents.

By: Robin

Robin — Thu, 06 Mar 2008 23:07:52 +0000

This also is a problem with Windows2000 …just purchased a L7780..an important element was scanning at high res…the box and literature say scans at 2400×4800 optical and up to 19,200dpi by multiscan interpolation. It actually scans up to 600, but only via webscan. No software control over results or area scanned. When attempting to scan from the machine itself the machine reports NO SCAN OPTIONS AVAILABLE refer to troubleshooting documentation…there isnt any on scanning!
Oddly when looking at what documentation there is, there claims to be Photosmart software installed onto the computer on install together with a solutions centre from which HP Support tell me I can change the resolution. Neither of these programs exist on the install disk. HP told me to download revised version 8.0.1 Starter CD and after uninstalling the original, install that to solve the problems. All the original Problems still exist, but now attempts to scan freeze completely as hpqscnvw.exe hangs..It kills Word and PaintShopPro too. The old install at least let me select the scanner as a TWAIN source, although wouldnt scan, now it is not even selectable.

Build quality is very poor too, the plastic is weak. On delivery the hinge point was already broken on the paper tray. My supplier said he would swap this only to find exactly the same damage on the next 3 newly delivered 7780’s.

Although the print quality is nice it is slower than expected…it claims up to 35ppm in draft, but there is no way of setting this, and it ambles along at 10ppm (my last mfp, a brother did 16ppm)

HP make claims for this machine that just arent true. The lie seems to be that whatever your operating system is its your fault for either being too advanced with Vista, or too backwards with XP or 2000.

After spending the last 3 days trying to get this working, multiple uninstalls and reinstalls, on several different machines, I begin too think the software just isnt going to do the job ever. I may give it another day of trying to find a fix, but I am on the verge of returning the printer (thats all it actually turns out to be) to the vendor as unfit for purpose. A customer should not be expected to go through this torture, and as this is for my business I am really unhappy to have lost 3 days work to this already… I darent measure the true cost of the machine.
I used to think of HP as very reliable products from personal experience in the past, but this has destroyed all faith in the company…I will actively avoid HP products from now on instead of choosing them over other options.

As per the previous post…Does anybody know of a good alternative that really does what this printer/fax/scanner is pretending to do?

By: Roland

Roland — Wed, 05 Mar 2008 20:48:37 +0000

Re: Fax cover sheet

I have not been able to creat a fax cover sheet with my 7280. The entire 7000 series seems to be a bust.

My HP 7280 All-In-One has turned into a very expensive single function printer. The HP techs openly admit that there are serious software problems.

Does anyone have any experience with the Epson CX9475. It is a Wireless All-In-One which purports to have all of the features of the most expensive HP All-In-One, yet sells for only $159.00? Before I throw away even more money, any suggestions?

By: David C.

David C. — Sat, 01 Mar 2008 18:31:25 +0000

Last October, “John” wrote that his 7410 did not allow for the creation of a Fax Cover Cover Page from the HP Solutions software. I have a 7310 and still cannot get the option to create a Fax cover Page when I send a fax from the HP Solutions Center. Many, many months ago Tech support said it was coming. It hasn’t shown up for almost a year. Can anyone out there create a Fax cover Page from 7000 series all-in one software? How do you do it? what softyware package is it on? Thanks!

By: Roland

Roland — Tue, 19 Feb 2008 18:20:57 +0000

Please add me to the list of those being driven mad by the HP scanning software. I purchased a HP 7280 All-In-One in January 2008. The printer, copier, and fax machine all work adequately (but very slowly). The scanning software, however, is a complete mess. I cannot scan from the front panel or from HP Solutions Center. I get software communication errors. Everything is installed correctly and all devices are recognized, but the software just does not work. Since I can scan via the scanner’s webpage (embedded web scanner), I know that the hardware works. Over the past few weeks, I have devoted countless hours going through routine checks with various HP personnel. Finally, last night, one admitted to me that the software does not work and that HP is working on a fix. The HP tech then told me to uninstall and reinstall the software each time I want to use the scanner and that should help. The tech says that sometimes this works for a day or two before the software fails again. At this point, my sanity is more important. I am ready to give up on HP. The 7280 will make a good $300 paper weight. Any suggestions on a good wireless all-in-one from Canon, Epson, or any other reputable manufacturer. HP has lost a customer for life.